Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and try to open the site you were having problems with.If you can't open another site, continue on to the next step.If you can open another site, skip down to The problem only happens with certain websites.Open a new tab and check to see if you can load another website like or.With a little detective work, we can narrow down the cause of the problem. 4 The problem happens in all web browsersįirst, let's figure out where the problem is.2.3 The problem only happens on a secure (https) website.2.2 The website loads but doesn't work properly.2.1 Try clearing Firefox's cookies and cache.2 The problem only happens with certain websites.